At susancreativeshorts.com, we are committed to providing our clients with high-quality short video production services. If you have any questions or are dissatisfied with our services, please refer to the following return and refund policy:

  1. Service Nature

Since short video production is a customized creative service, the finished video is tailored to the client’s needs and therefore generally not returnable like a commodity.

  1. Refund Conditions

We will only consider refunds in the following circumstances:

Service not completed as agreed in the contract: such as failure to deliver the video within the agreed time or failure to provide the creative services agreed upon in the contract.

Force majeure preventing project completion: special circumstances confirmed by both parties, such as natural disasters or unforeseen major events.

  1. Revisions and Alternatives

We offer a reasonable number of free revisions to ensure client satisfaction.

For unsatisfactory video submissions, we prioritize providing revisions or remakes as a solution, rather than offering an immediate refund.

  1. Refund Process

If you meet the refund criteria, please contact us through the following methods:

Company Name: Susan Video Craft LLC

Address: 8200 N 1150 W LOT 65 SHIPSHEWANA, IN 46565

Email:
[email protected]
[email protected]

Please provide your order information, project details, and reason for the refund.

We will review your request within 3-5 business days and process the refund using the original payment method upon confirmation.

  1. Additional Notes

For services that have been used or partially completed, only the cost of the uncompleted portion may be refunded.

We reserve the right to the final interpretation of any refund request and promise to process them in a fair and reasonable manner.