At susancreativeshorts.com, we are committed to ensuring that every client receives high-quality short video submissions promptly and smoothly. Below are our delivery terms:

  1. Delivery Method

Completed video submissions will be delivered via secure cloud link, email, or file transfer as requested by the client.

We offer various video formats (such as MP4, MOV, etc.) and resolutions (1080p, 4K, etc.) to meet different platform and usage requirements.

  1. Delivery Time

Video delivery time depends on project complexity, length, and the number of revisions.

Generally, the production cycle for short videos (30 seconds to 1 minute) is 7-14 days. The specific timeframe will be clarified during the project communication phase.

For expedited requests, please inform us in advance. We will try our best to coordinate, but additional costs may apply.

  1. Review and Revision

After delivery, clients can provide one or more revision suggestions for the video (the specific number is subject to the contract).

The revised final version will be delivered again within the agreed timeframe to ensure client satisfaction.

  1. Delivery Confirmation

The video is considered officially delivered once the client confirms receipt and satisfaction.

We recommend that clients keep video backups to prevent accidental loss.

  1. Delivery Notes

All delivered files are for the client’s personal use only and may not be sold or distributed without a separate authorization agreement.

Delivery time may be affected by incomplete or delayed materials provided by the client, and the client shall bear the responsibility.